Refund / Cancellation Policy

Refund / Cancellation Policy

At MartPicks, we value your satisfaction and aim to provide a seamless shopping experience. Our refund and cancellation policy is designed to ensure fairness and transparency for all our customers. Please review the following guidelines carefully:

1. Refund Eligibility

You may be eligible for a refund if the following criteria are met:

  • You have initiated a cancellation request within 24 hours of placing your order.
  • Your order has not yet been processed or shipped.
  • The product has not been customized or personalized.

Please note that customized or personalized products may not be eligible for refunds unless there is a manufacturing defect or an error on our part.

2. Cancellation Process

To cancel your order, please contact our customer support team at support@martpicks.com with your order details and the reason for cancellation.
We will review your request and process the cancellation if it meets our eligibility criteria.
Once your order has been canceled, you will receive a confirmation email, and any payment made will be refunded to the original payment method used for the purchase.

3. Refund Process

If you are eligible for a refund, we will process it within 2-3 days of approving your cancellation request.
The refund will be issued to the original payment method used at checkout.
Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider's policies.

4. Non-Refundable Items

Certain items may be non-refundable, including:

  • Customized or personalized products, unless there is a manufacturing defect or error on our part.
  • Products that have already been processed, shipped, or delivered.

5. Contact Us

If you have any questions or concerns about our refund or cancellation policy, please reach out to our customer support team at support@martpicks.com.
We’re here to assist you and ensure that your shopping experience with MartPicks is nothing short of excellent.

Thank you for choosing MartPicks. We appreciate your business and look forward to serving you again in the future!