Eligibility
To be eligible for a refund or return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that customized or personalized products may have additional terms and conditions and may not be eligible for return.
Time Frame
You must initiate the refund or return process within 7 days of receiving your order. Requests made after this period may not be accepted.
Refund Process
If you qualify for a refund, we will process it back to the original payment method used at checkout. Please allow up to 3 working days for the refund to appear in your account, depending on your payment provider’s policies.
Return Process
To start a return, please reach out to our customer support team at WhatsApp number 7838933599 or email us at support@martpicks.com with your order details and the reason for the return. Our team will guide you through the return process.
Return Shipping
You are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Additional shipping charges may apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Non-Returnable Items
Some items may be non-returnable or ineligible for refunds, such as clearance or final sale items, perishable goods, and intimate or sanitary products. Please check the product description for any specific return restrictions.
